I work for a boss who is
twenty years younger than I am. I am fifty. He is thirty. There was a time when
I was ashamed of this, thinking it a reversal of the natural order of things
that reflected poorly on my socio-economic achievement. My boss, from his
perspective, felt uneasy about supervising someone both older and more educated
than he. Today, however, the two of us work well and comfortably with each
other. Good working relationships do not easily cross generational divides, but
as healthy older workers begin staying longer in the workplace, a lot of us are
going to be addressing the issue.
My current relationship with my young
boss did not emerge easily or intuitively. I had to consciously refrain from
behaviors that drive younger bosses crazy. He had to rid himself of some common
stereotypes about older workers, and together we had to face some uncomfortable
truths about youth and age in the workplace.
Older workers can be
difficult to manage. I have listened to young supervisors complain bitterly that
they are not respected by older workers, that their opinions are not valued, and
that their orders not followed. Older workers can be set in their ways,
resistant to change, and obnoxiously know-it-all. Thus, when given a choice in
hiring or promotion, young managers prefer people who are young, malleable and
respectful. It is a preference that results in age discrimination. It is a
preference that is illegal and immoral. It is a preference as natural and
understandable as sunrise. Older workers are not responsible for the
discrimination against them, but they can act in ways that make discrimination
seem a reasonable managerial response.
On the other side of the coin, my
thirty-year old boss, like most thirty year olds, is just plain immature. He is
energetic, ambitious, aggressive and acquisitive. He is directed toward concrete
immediate goals and has a literalness of thought that leaves little room for
subtlety, self-examination, or the contemplative pursuits. He secretly thinks
that a being a workaholic is an admirable quality and that the experience of his
generation is qualitatively more dynamic than that of generations before him. He
believes that men and women make free rational choices and that their station is
life is determined by the quality of those choices.
I don't share those
beliefs, but I fully understand them. In fact, twenty years ago I held them. At
fifty, however, they seem to me quaint relics of a stage of human development to
which I need never return. Twenty years ago an important and valuable
achievement for my boss might have been to skip school and skateboard down the
steepest hill in town. Today he would consider taking the afternoon off to do
such a thing dangerous and silly. Twenty years ago attempting to acquire as much
wealth, power and social status as humanly possible while simultaneously trying
to raise a couple of children looked to me like a wonderful idea. Today, at
fifty, it is dangerous and silly.
This is not to say that all thirty year
olds or all fifty year olds are the same. Some people take aggressiveness and a
penchant for acquiring money to their last gasping breath. Some people never
develop it. For the most part, however, the stress-inducing ambition that brings
us the famous Type A personality is a middle-aged condition. Studies of aging
suggest that sometime in the later forties or early fifties we have a value
shift. We calm down. We find that family, community and healthy activity become
more important than cynicism, a Saab and drinks with the gang. We individuate,
become resistant to peer pressures, and develop sophisticated psychological
defenses against stress. We discover the importance of a spiritual dimension in
our lives and begin to work smarter, not harder.
The generation gap is a
value gap. Because of a value shift, a shift that happens every twenty years or
so during an average life, a fifty year old often has no more connection to the
mental state of a thirty year old than my thirty year old boss has to that ten
year old skateboarder. The thirty-year old and the skateboarder, however, do not
have to work together. The fifty-year old and the thirty-year old do. To make
this pairing work both sides have to face the truth about aging and work
performance.
One of the undeniable facts about the differences between
the young and old is that youth has advantages. Some advantages are physical. In
gymnastics a person is over the hill at fifteen. Professional football players
and strippers retire in their thirties. Some advantages are intellectual. Young
people often test well and excel at logic problems. The most important
advantages, however, are psychological. My father once explained to me that
young soldiers not only can follow an order to attack uphill against an
entrenched position but will actually do so. Older soldiers simply shoot
the man who gave the order. In business, younger people not only can work
fifteen hour days living on pizza and coke in order to be the first group of
entrepreneurs to sell dog food over the internet, but they will actually do so.
Age, however, also has its job-related advantages. The career of a good
judge doesn't peak until well after the commonly accepted retirement age. The
minimum age for a U.S. president is thirty-five, a decent Pope doesn't gets
started until about sixty, and, as the dot-com world taught us, older CEO's are
more often profitable CEO's. At a more mundane level, what the older workers
lack in raw physical ability they make up in their ability to avoid the kind of
problems that require reflexes and strength to solve. They are more reliable,
less volatile, and generally more productive than their younger colleagues.
In the end, however, physical and intellectual performance are seldom
serious issues in the modern workplace. As the proliferation of health clubs
demonstrates, most jobs are desk jobs. Jobs that do require physical exertion
have been so tweaked by ergonomic experts and OSHA that age is seldom a limiting
factor. Jobs that require real-life intellectual performance demand the kind of
education-analytical mix that peaks in one's fifties. But as long as certain
minimums are met bosses don't really care much about physical or analytic
performance. They care about values. They want employees who act and think like
they do. And there's the rub.
The first step to bridging this value gap
and getting along with a younger boss, or younger co-workers for that matter, is
to be honest and forthright about the social and psychological differences that
separate us. We older workers are simply not going to "fit in," when the
business culture is permeated with the values of middle age. We shouldn't even
try. Older workers need to respect those values without accepting them, and make
clear that's what they are doing. Younger bosses can accept differences. What
they can't accept is any employee, including an older employee, pretending to be
something he or she isn't.
A good portion of hiring and promotion is done
to fill social needs within an organizational culture. Employers seek people to
fill social roles and choose the best candidate for those roles out of a group
of people who all have the necessary technical skills. If the organizational
culture is permeated with young to middle-aged values the older employee must be
straightforward about being unable to either internalize those values or fill
any holes in the existing "young boy" network. By being up front about this, in
addition to providing relevant skills, the older employee has a chance, not only
to work successfully with younger colleagues, but to carve out a satisfying role
of his or her own making.
Often the older worker must take the lead in
this partnership. Never having been there, younger people often imagine the
later decades as either a second adolescence or a continuation of middle age.
The older worker has already been middle-aged and therefore has the better view.
He or she must be patient yet firm in presenting a truer vision.
If one
wanders the discussion forums on the web that cater to boomers and other older
workers, you will find many tales of workers ousted from jobs in their fifties
because a company wanted to re-energize with younger workers. This is common in
spite of the fact that several congressional studies and years of anecdotal
evidence suggest that older workers are more productive than their younger
colleagues. The companies that do these sorts of reorganizations are actually
less interested in production than they are in image and attitude. Early on I
had to go straight up with my younger boss and tell him that if I was going to
be judged on attitude, I was going to lose every time. I had seen way too much
in my life to get all atitter over every new project that promised to make some
or all of us slightly more money than we made yesterday. If he could accept my
casualness as an integral part of my personality and judge me on my production
alone, we could get along fine. If I was to be judged on imitating the mental
state of younger workers, I was destined to lose no matter how well I did my
job.
To this end, it helps the older worker to develop an aggressive Type
B personality. I have explained to my younger boss who is always busy that I
consider busy-ness a disease that can be cured. Being too old for a lot of
deferred reward, I have to take the time to enjoy every day. Thus, I treat being
busy as not only a moral failing, but also a breach of personal discipline. It
was busy-ness, stress, and rushing about that in my younger years prevented me
from contributing to the social life of my community, pursuing the studies I had
always wanted to pursue, and being the supportive father and husband that my
family wanted. I have emerged into a new stage of development, I do not want
that slippery slope toward busy-ness to lay me low once again. In the workplace,
I will work long hours. I will work intelligently. I will work creatively. I
will not, however, work frantically, and will absolutely refuse to be busy. Once
we got this straight, my younger boss and I began to get along.
A second
strategy for getting along with the younger boss is to resist the metaphors.
This strategy is stolen from feminism in that women had to resist the metaphors
that relegated them to inferior or submissive roles. The older employee
encounters two kinds of objectionable metaphors. The first group are those that
equate ones later working years with decline or as a return to some previous
stage of life. The second are those that describe the work environment in terms
associated with youthful activity.
Every age group suspects that its own
characteristics are really the most desirable and devises pejorative
descriptions for those a generation ahead. Thus, middle-agers tend to see older
workers as "over the hill," "coasting toward retirement," experiencing "second
childhoods," or subject to those memory impairing "senior moments." I resist
these characterizations using humor, corresponding pejorative descriptions of
middle age, and when necessary, references to the provisions of the federal Age
Discrimination in Employment Act. I don't pretend that my protestations will
change the underlying attitude, but sometimes driving it underground is
enough.
The other metaphors are those which portray the workplace in
terms of youthful activity. These metaphors turn business into war, sports,
sexual conquest or some other physical activity for which the young are
particularly suited. The fact is that most jobs these days consist of sitting at
a desk with a phone and a computer screen. The battle and sports metaphors are
just so much self-flattery and it is up to the older workers to make this clear.
Work is just work. It is important, but it isn't everything and people who think
it is everything actually produce more poorly than those who treat it
realistically. Again, one cannot eliminate these metaphors, but calling them
what they are can protect an older worker from their subtle consequences.
Americans are getting healthier and living longer. Labor is scarce, the
retirement age is rising, and public policy favors keeping older workers active
in the workplace. Nevertheless, old ideas about work and age die hard. Young
managers fall prey to outdated prejudices, particularly when older workers
encourage the prejudice by trying to be something they cannot be. Younger bosses
make a place for older workers when the workers guide them in the ways of doing
it. In fact, when each party can present him or herself without pretense or
apology working out an appropriate role in the workplace can sometimes be as
easy as just not taking oneself too seriously.
This is not to suggest
that mixing generations in the workplace will ever be painless. Complaining
about young whippersnappers or old fogies is a pastime as old as mankind.
Remembering what it was like back when, or keeping in mind that you will grow
old too is easier said than done under the day-to-day stresses of the workplace.
And with few exceptions, people simply prefer the company of their own age
group. But work isn't really about any of that stuff. It is about completing
tasks in a timely and profitable manner. When both the older worker and his or
her younger manager are clear about this, they often find that there is time
left over to get to know and understand each other. I have grown to like my
younger boss. We don't play bridge or golf together. We don't read the same
books or listen to the same music. But now and then when business is slow we
take some time just to talk about our lives. That is friendship, and there is
nothing more conducive to job satisfaction than being able to work among
friends.